Last updated: 12 November 2026
These Terms and Conditions apply to your use of nathanandstock.com and enquiries made through it. The website presents Nathan & Stock as a supplier of bespoke jewellery packaging, jewellery displays and cabinets, branded polishing cloths, optical cleaning cloths, accessories and jewellery manufacturing services. Specific supply arrangements should be confirmed in the quotation or order accepted by the parties.
The website lists Nathan & Stock Ltd at The Lavender House, Plymouth PL9 9GF, as its UK office and Nathan & Stock (HK) Ltd at 9th Floor, Amtel Building, 148 Des Voeux Road Central, Central, Hong Kong, as its Hong Kong office. It gives +44 7792 066011 and graham@nathanandstock.com as contact details. The precise contracting entity for an order should be identified in the relevant quotation, pro forma invoice or contract.
Website content is provided for general information about the products and services offered. Images, examples, descriptions and specifications are illustrative unless expressly incorporated into an agreed written specification. Submitting an enquiry or requesting a quotation does not by itself create a contract or oblige either party to proceed.
Products and services may be bespoke and made to a customer’s requirements. A quotation should set out the relevant products or services, specifications, quantities, price, currency, delivery arrangements, payment schedule and any applicable production lead time. A contract is formed only when the order has been accepted in writing by the relevant Nathan & Stock contracting entity or otherwise expressly agreed by the parties.
Any quotation validity period, minimum order quantity, tooling or sample charge, deposit, balance payment date, taxes, duties and shipping costs should be stated in the quotation or order documents. Do not rely on an estimate or informal discussion as a confirmed order.
Customers are responsible for checking and approving artwork, branding, dimensions, colours, materials, samples and other specifications before production. Customers must have the rights and permissions needed to provide logos, images, designs, trademarks and other materials for use in manufacturing. The customer grants the relevant supplier permission to use those materials solely as reasonably necessary to quote for, produce and fulfil the order.
Once production has begun, changes to an approved specification may affect price, timing and feasibility and must be agreed in writing. Bespoke goods may naturally show minor variations in materials, colour, finish or manufacturing tolerances; any agreed tolerances should be recorded in the order specification.
Prices, currency, applicable taxes, payment methods, deposits and payment deadlines are those stated in the accepted quotation or invoice. The website does not provide a universal payment schedule. Customers should obtain written confirmation of all charges before placing an order. Any import duties, customs charges or local taxes should be allocated in the order documents.
Production and delivery dates should be treated as estimates unless expressly agreed as binding in writing. Customers should provide accurate delivery details and cooperate with reasonable requests needed to complete the order. The accepted order should specify the delivery destination, shipping method, costs, transfer of risk and, where relevant, the applicable Incoterms. Delays caused by events outside a party’s reasonable control will be handled in accordance with the contract and applicable law.
Customers should inspect goods within a reasonable time after delivery and notify the supplier promptly of any apparent damage, shortage or non-conformity, providing reasonable supporting details. This does not remove any rights that cannot lawfully be excluded. The remedy for defective or non-conforming goods will depend on the contract and applicable law.
Because many products are made to customer specifications, cancellation or return rights may differ from those applying to standard, off-the-shelf goods. Any cancellation charges, treatment of deposits, return arrangements and consequences of stopping production should be stated in the accepted quotation or contract. Nothing in these terms excludes statutory rights that cannot lawfully be excluded.
Unless otherwise agreed in writing, intellectual property in the website and its original content remains with its respective owner or licensor. Customers retain rights in materials they supply, subject to the limited permission described above. Ownership or licensing of bespoke designs, tooling, artwork, samples and manufacturing files should be expressly agreed in the relevant order documents.
You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with its operation or use its content in a way that infringes another person’s rights. We may restrict access where reasonably necessary to protect the website or its users.
Nothing in these terms limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited. Subject to that, any liability arising from a particular supply arrangement will be governed by the accepted contract and applicable law. These website terms do not replace or override specific written order terms.
The website may link to third-party websites for convenience. We do not control those websites and are not responsible for their content, availability or terms.
We may update these website terms from time to time. The version published on the website applies to use of the website from its publication date. Terms governing an accepted order are those agreed for that order, subject to applicable law.
The website identifies both UK and Hong Kong operations but does not clearly state a single governing-law clause for all website users or supply contracts. The governing law and courts for each order should be expressly identified in the relevant contract. Nothing in this section removes mandatory legal protections that apply to a customer.
For website or service enquiries, contact graham@nathanandstock.com or call +44 7792 066011.
